Customer Service

Delivery Service Policy

We are more than happy to deliver your flowers with care and a smile, but here is our delivery policy in case you may want to read it. Our delivery fees are as follows: Hemet, CA zip codes 92543, 92544, 92545 are $12.99. San Jacinto, CA zip codes 92582, 92583 are $12.99. Nuevo, CA zip code 92567 is $22.99. Winchester, CA zip code 92596 is $22.99. Homeland, CA zip code 92548 is $22.99.Romoland, CA zip code 92585 is $24.99. Menifee, CA, Sun City, CA and zip codes 92584, 92586, 92587 are $24.99. Beaumont, CA zip code 92223 is $24.99. A fuel surcharge may be added to each order. We do NOT deliver to Sage or the mountain areas. Deliveries to rural/remote addresses cannot be guaranteed. If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. We do not allow anonymous deliveries. If a recipient asks who is sending them flowers, they have the right to receive such information from the shop. The shop is closed on Sundays except for funeral deliveries (being sent to a funeral home/church). Other deliveries requested on this day will be delivered the following business day. Please note that when delivering to certain locations there may be rules regarding flower deliveries that we will need to follow and notify you ( ie. schools, cemeteries, hospitals, courts, workplaces, etc.)

Recipient Not Home

Recipient Not Home: In all other cases, if the recipient is not at home when we deliver, we will either: 1-Call the recipient to schedule an appropriate delivery time. 2-Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time. 3-Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance) 4-Leave the gift/bouquet with a neighbor and place a message on the recipient's door with this information (we will typically call the sender or the recipient first before doing this particular step). 5-Ask the recipient to pick up their order at the shop. (If it’s too hot outside we will be calling to ensure someone is home to receive the order.)

Funeral Arrangements

Funeral arrangements typically require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day, please let us know several days in advance so we can best accommodate your needs. Sunday deliveries may not always be available.

Delivery to Hospitals, Nursing Homes, Assisted Living, etc.

We are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Holiday Deliver Service

On major holidays, orders will be delivered on a FIRST COME, FIRST SERVE BASIS. We may or may not be able to accommodate last-minute changes to timed deliveries especially during holidays. In the event that you need to make a change to a timed delivery order please give us a call as soon as possible and speak to a live person to notify us. Failure to do so will not be our responsibility if the recipient is not at the address unless the customer has provided special instructions (i.e. leave with the neighbor, etc.) for delivery at the time of placing the order. Cancellation requests arising from the inability to make last minute changes will not be accepted after flowers have been cut and arranged. We may also offer Holiday Rushed Delivery for an extra fee; this is our guarantee to you that your order will be delivered by 2PM until our delivery routes are fully-booked. If we are unable to fulfill our rushed delivery guarantee we will refund your money for the exact amount of the rushed delivery fee.

Same Day Delivery

All orders must be received before 3 pm for weekday same-day delivery and by 12 pm on Saturdays in the recipient's time zone to assure same-day delivery, EXCEPT ON MAJOR HOLIDAYS. Orders received after that time may be delivered the following business day. We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it, especially during major holidays.

Unsuccessful Delivery

We are not responsible for delivering to the wrong address if such address was the address provided by the sender. The sender may incur an additional delivery fee for delivering to the correct address after having delivered to the wrong address (if the wrong address was provided by the sender.) The sender may also incur an additional delivery fee for unsuccessful deliveries due to security gates, locked gates/fences, pets/animals, etc. in the front yard not allowing the driver to complete the delivery. Please note that the driver will do their best to communicate with the recipient and if delivery is not possible the shop may request the recipient to pick up the order during business hours once the order has returned from the delivery route. Please make sure you have the correct address, gate information before placing the order online, over the phone or in person. No refunds will be issued on orders that have a wrong delivery address and/or where a delivery was unsuccessful due to the reasons mentioned above. If after attempting to deliver to the address provided and the recipient is no longer at such address, the sender may incur an additional delivery charge to deliver to the correct address. Please verify your delivery address is correct and that your recipient is at such an address for delivery. Also make sure that the recipient's phone number is correct. Failing to do so is not our responsibility, nor is whatever happens to your order when delivered to the wrong address provided.

Substitutions

We reserve the right to substitute flowers, plants, gift items, and containers in the event we do not have the necessary items to complete your order at the same or greater value. We will do our best to communicate with the customer to inquire about substitutions needed to fulfill their order. However, if substitutions are minimal the shop may not call the customer. Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.

Refunds

Refunds can only be made to orders that have been placed but not started. If the order is complete (meaning the flowers were cut and arranged) no refunds will be issued due to the nature of every order being unique and special. You can’t put a flower back to its original state once you cut it. Refunds, however, will be made at management’s discretion depending on the nature of the situation, be it a partial or full refund.

Flowers Gone Bad

Flowers gone bad: We always strive for freshness and longevity with our flower care process in the shop and work only with select flower farms/vendors. However, if your flowers go bad within 48 hours of receiving them please notify us immediately. You will need to provide us with the order number and pictures so we may assess the situation. We may offer an exchange at the same dollar value and similar or exact flowers depending on flower availability. Flowers are a product of Mother Nature, they aren’t manufactured goods-they are simply imperfectly perfect. You may call us at 951-791-1848 or email us the pictures at sales@evasfloralgallery.com. We do not replace flowers due to mishandling or improper care given to flowers on behalf of the recipient or of the receiving party. We do not accept returns on another basis than the aforementioned, as sales are final. We are not responsible for the recipient or receiving party damaging the order. We do not issue store credit.

Cancellations

Cancellations: You can cancel your order at any time before we begin to cut your flowers. If your gift is already made, en route or delivered, we will be unable to cancel the order. To cancel an order, please call our store as soon as possible within business hours.

Privacy & Security

We use Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.

Taxes & Fees

Sales taxes are based on prevailing rates in the area of our store location which is 8.75% according to California state law. We only charge a delivery fee and may also charge a fuel surcharge where applicable. However, we will NEVER charge you a service fee. A real florist (like us) will never charge you a service fee.

Still Have Questions?

We make every effort to ensure that you receive excellent service and we are transparent with our operations. If, at any time, you experience problems with an order or have questions regarding these policies, please contact us at 951-791-1848.